We’re currently working on some major improvements to the services we offer. Our aim is to make our entire range of products even more dependable, efficient and secure. These enhancements are set to go live on October 1st 2019.
What you need to do
If your outgoing server is currently using port 25 or 465, you will need to change the port to 587.
You can keep your server name the same, it’s just the port that needs to be updated.
We have posted a guide that you can follow for most major mail clients – such as Outlook and Windows Mail.
Configuring your Email Account (older versions)
The following pages may help in setting up your email account to send and receive mail.
Examples are given for the most popular email clients:
Outlook Express (version 6)
Apple Mail (version 4.5)
Thunderbird (version 3.1 – also SeaMonkey v.2)
i) POP3 or IMAP? – the difference is explained HERE
ii) SSL warning messages may occur on mailboxes which use our generic security certificate. These messages can be safely ignored. To stop these messages from appearing make sure that any settings for SSL are unchecked, or purchase an individual security certificate for the domain name.
iii) If you are having problems with sending mail, you will need to change the port for the outgoing SMTP server to 587.
Some ISPs block port 25 for the sending of email via SMTP. AOL and Orange are known to be amongst such ISPs, though there are also others. If this happens, setting SMTP to port 587 instead of port 25 should allow you to send email without any problem.
This article describes the advantages of IMAP over POP